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Case Scenario 3: B.B. Mangler

question 66

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Case Scenario 3: B.B. Mangler.
B.B. Mangler is a top U.S. business-to-business distributor of maintenance, repair, and service equipment, components, and supplies such as compressors, motors, signs, lighting and welding equipment, and hand and power tools. Customers include contractors, service and maintenance shops, manufacturers, hotels, government, and health care and educational facilities. Mangler's industry is typically referred to as MRO, an acronym for maintenance, repair, and supplies. Mangler states its strategy as having the "capacity to quickly offer an unmatched breadth of lowest total cost MRO solutions to business." Mangler's GoMRO sourcing center for indirect spot buys locates products through its unique database of 8,000 suppliers and 5 million products. Mangler also dominates the North American market in terms of its sheer local physical presence. It has 388 physical branches in the U.S. largest cities, including Puerto Rico (90 percent of sales) , 184 in Canada, and 5 in Mexico. This physical presence also has garnered Mangler a reputation for excellent, dependable service in its target markets, which in turn translates into a vast and loyal clientele.
-(Refer to Case Scenario 3) . Mangler's reputation among its customers is an example of

Definitions:

Capillaries

Tiny blood vessels between arteries and veins where oxygen, nutrients, and wastes are exchanged between blood and tissues.

Basal Lamina

A thin, fibrous layer of extracellular matrix that underlies the epithelium and separates it from underlying connective tissue.

Basement Membrane

A slim, compact extracellular matrix layer that divides epithelial or endothelial cells from the connective tissue beneath, crucial for tissue renewal, filtration, and communication between cells.

Epithelium

Layers of cells covering internal and external surfaces of the body, including skin, glands, and digestive tract linings.