Human Resources and Other Support Functions Are Not Value-Creating Activities

question 52

True/False

Human resources and other support functions are not value-creating activities in the value chain; only the value chain activities create value.

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Definitions:

Marketers

Professionals who plan and execute the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational goals.

Personal Selling

A direct form of marketing where sales representatives personally meet with potential customers to promote and sell a product or service.

Prepurchase Stage

The initial phase of the consumer decision-making process where potential buyers recognize a need or desire and begin gathering information about how to fulfill it.

Consumer Journey

The complete set of experiences that customers go through when interacting with a company and brand, from discovery to purchase and beyond.