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Case Scenario 2: Raptec.
Raptec operates in three principal business segments: Direct Attached Storage ("DAS"), Storage Networking Solutions ("SNS"), and Software. These hardware and software products are found in high-performance networks, servers, workstations, and desktops from the world's leading OEMs, and are sold through distribution channels to Internet service providers, enterprises, and medium and small businesses and consumers. Since the time it went public, Raptec has experienced rapid growth and consistently profitable operations. In early 2002, Raptec announced its plan to spin-off the software segment, subsequently incorporated as Axio, Inc., in the form of a fully independent and separate company. Software was Raptec's most profitable and fastest growing segment. By mid-
2002 Raptec had completed the initial public offering of approximately 15 percent of Axio's stock, and then distributed the remaining Axio stock to Raptec's stockholders in a tax-free distribution. Axio's family of products includes category leaders in CD/DVD burning, digital photography, and digital video. Axio's new management team is composed of Lex Luthor, CEO, and previously the President of New Business Development for Universal Studios Recreation Group; Karal Kool, COO, and previously General Manager of Raptec's OEM Solutions Group; and R. Elliot Maxter, CFO, and previously corporate controller for Raptec. The interim four-member board of directors is currently comprised of Raptec senior officers, but the terms of the public offering require them to step down in 2 months. Thus, Axio will need to construct a new board, which in turn will be responsible for overseeing Axio's management and their compensation.
-(Refer to Case Scenario 2). Raptec would enhance the effectiveness of its board if it appointed a "lead director" who would be responsible for the board agenda and oversight of nonmanagement board activities.
Customer Service Representatives
Individuals who interact with customers to handle complaints, process orders, and provide information about products or services.
Openness
A personality trait that features characteristics such as imagination and insight, and those high in this trait also tend to have a broad range of interests.
Agreeableness
A personality trait characterized by warmth, kindness, and cooperativeness, influencing how an individual interacts with others.
Personality Preference
The tendency of an individual to favor certain behaviors or ways of thinking over others, usually based on their personality type.
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