According to Einstein's Theory of General Relativity, a Ray of Light

question 70

True/False

According to Einstein's theory of general relativity, a ray of light bends in a gravitational field.

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Definitions:

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.