Examlex
Decide whether the matrices are inverses of each other. (Check to see if their product is the identity matrix I.)
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Responsiveness
The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.
Service Quality
The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.
Voice-of-customer
A term used to describe the process of capturing customers' preferences, experiences, needs, and expectations.
Quality Gap Analysis
An assessment method used to identify the difference between the perceived quality of products/services and the expected quality by customers.
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