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Emotional Dissonance
A state of conflict between expressed emotions and the emotions actually felt, common in service roles.
Emotional Labor
The effort employees put into managing their emotions and expressions as part of fulfilling their job roles, often to meet organizational expectations.
Flight Attendants
Flight attendants are airline personnel responsible for ensuring the safety, comfort, and service for passengers aboard flights.
Construction Workers
Individuals skilled in physical labor on construction sites, involved in building, infrastructure development, and demolition.
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