Southwest Airlines Has a Complex Interrelationship Between Its Culture and Staff

question 126

Multiple Choice

Southwest Airlines has a complex interrelationship between its culture and staff that adds value in ways that other airlines cannot,such as jokes on flights or the cooperation between gate personnel and pilots. These examples illustrate which of the following criteria for sustainable competitive advantage?

• A)valuable
• B)rare
• C)costly to imitate
• D)nonsubstitutable

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Definitions:

Resonance Forms

Different structures of a molecule that depict the delocalization of electrons within the molecule, explaining its stability.

Cycloheptatrienyl Cation

A positively charged aromatic species, also known as the tropylium ion, with a seven-carbon ring structure and three double bonds providing aromatic stability.

π Network

A collection of π bonds (p-orbital overlap contributing to bonding in molecules) interconnected in a molecule, fundamental to the structure and stability of aromatic compounds.

Acidic H Atoms

Hydrogen atoms in a molecule that can be donated as protons during an acid-base reaction.