An Increasingly Popular Approach That Integrates Financial and Customer Performance

question 69

Multiple Choice

An increasingly popular approach that integrates financial and customer performance measures with measures in the areas of internal operations and learning and growth is known as:

• A) the integrated performance measurement tool (IPMT).
• B) the balanced scorecard.
• C) gain sharing.
• D) cycle efficiency.
• E) overall quality assessment (OQA).

Understand the core job characteristics model and its impact on work motivation.

Describe how job characteristics influence critical psychological states.

Acknowledge the importance of growth-need strength and its relation to job enrichment.

Understand the role of autonomy in job design and its effects on employee satisfaction.

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Definitions:

Self-defeating Behavior

Self-defeating behavior is the engagement in actions or patterns that undermine one’s own success or well-being, often subconsciously.

Misfortune

The occurrence of an unfortunate or adverse event.

Tradeoff

A situation that involves losing one quality, aspect, or amount of something in return for gaining another quality, aspect, or amount.

Self-regulation

The ability to monitor and control one's own behavior, emotions, or thoughts, adapting to circumstances and achieving personal or professional goals.