Norwegian Resort Tours (NRT), Which Operates in a Very Competitive

question 82

Multiple Choice

Norwegian Resort Tours (NRT) , which operates in a very competitive marketplace, is considering four categories of performance measures: (1) profitability measures, (2) customer-satisfaction measures, (3) efficiency and quality measures, and (4) learning and growth measures. The company assigns one manager to each tour resort to oversee the resort's general operations. If NRT desired to adopt a balanced-scorecard approach, which measures should the firm use in the evaluation of its managers?

• A) 1.
• B) 1, 2.
• C) 2, 3.
• D) 1, 2, 4.
• E) 1, 2, 3, 4.

---

Definitions:

Supercharger

A device that increases the pressure or density of air supplied to an internal combustion engine, enhancing its power output.

Exhaust Pressure

The pressure generated by gases as they are expelled from an engine’s combustion chamber through the exhaust system.

Throttle Valve

A valve that regulates the flow of air into the engine's intake manifold, controlling the engine's power and speed.

Airflow

The movement of air around or through objects, particularly relevant in contexts such as ventilation, aerodynamics, and cooling systems.