When Using a Balanced Scorecard, Which of the Following Is

question 34

Multiple Choice

When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?

• A) Cash flow.
• B) Number of customer complaints.
• C) Employee training hours.
• D) Number of employee suggestions.
• E) Number of suppliers used.

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Definitions:

Proprietary Knowledge

Information that is owned by an individual or company, considered valuable and kept confidential to maintain competitive advantage.

Organization's Culture

The set of shared values, beliefs, and practices that influences how work is done within an organization.

Service Risks

Potential challenges or uncertainties faced by service providers that could affect service delivery, quality, or customer satisfaction.

Reduced Value Risks

Potential threats that can decrease the value of an asset, project, or investment, making them less profitable or beneficial.