When Using a Balanced Scorecard, Which of the Following Is

question 34

Multiple Choice

When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?

• A) Cash flow.
• B) Number of customer complaints.
• C) Employee training hours.
• D) Number of employee suggestions.
• E) Number of suppliers used.

---

Definitions:

Presidential Election

A nationwide election held in a country that practices presidential democracy, where citizens cast their votes to elect the president, the head of state and government.

Florida

A state located in the southeastern region of the United States, known for its diverse culture, tourist attractions, and significant historical events.

National Security Strategy

A framework established by a nation to guide its actions in protecting its national interests, including its citizens, sovereignty, and economic well-being, from external threats and challenges.

Preemptive War

A conflict initiated to prevent another party from attacking first, based on the belief that the enemy's attack is imminent.