Balanced Scorecards Contain a Number of Factors That Are Important

question 78

Essay

Balanced scorecards contain a number of factors that are important to the success of a business. These factors are often divided into four categories: financial, internal operations, customer, and learning and growth?
Consider the twelve factors that follow.
1. Market share
2. Earnings per share
3. Manufacturing cycle efficiency
4. Machine downtime
5. Number of patents held
6. Employee suggestions
7. Number of repeat sales
8. Levels of inventories held
9. Number of vendors used
10. Cash flow from operations
11. Employee training hours
12. Gross margin
Required:
Determine the proper classification (financial, internal operations, customer, and learning and growth?) for each of the twelve factors listed.

Understand the dividend payout ratio.

Determine the working capital.

Calculate and interpret liquidity ratios (current ratio, acid-test ratio).

Interpret and calculate financial ratios including acid-test (quick) ratio.

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Definitions:

Tardive Dyskinesia

A neurological syndrome caused by the long-term use of neuroleptic drugs, characterized by repetitive, involuntary, purposeless movements.

Depression

A mental health disorder marked by persistent sadness, lack of interest or pleasure in activities, and may include symptoms such as changes in appetite or sleep patterns.

Antidepressant Drugs

Medications prescribed to alleviate symptoms of depression by adjusting brain chemistry.

Placebos

Substances that have no therapeutic effect, used as a control in testing new drugs, or sometimes for therapeutic effect in patients through a placebo effect.