Balanced Scorecards Contain a Number of Factors That Are Important

question 78

Essay

Balanced scorecards contain a number of factors that are important to the success of a business. These factors are often divided into four categories: financial, internal operations, customer, and learning and growth?
Consider the twelve factors that follow.
1. Market share
2. Earnings per share
3. Manufacturing cycle efficiency
4. Machine downtime
5. Number of patents held
6. Employee suggestions
7. Number of repeat sales
8. Levels of inventories held
9. Number of vendors used
10. Cash flow from operations
11. Employee training hours
12. Gross margin
Required:
Determine the proper classification (financial, internal operations, customer, and learning and growth?) for each of the twelve factors listed.

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Definitions:

Negotiable Document

A legal document guaranteeing the payment of a specific amount of money, either on demand or at a set time, with the property it represents being transferable from one person to another.

Nonnegotiable Document

A legal document that cannot be transferred or assigned to another party through endorsement or delivery.

Good-faith Purchaser

An individual who buys property without knowledge of any existing claims or faults of the property, thereby gaining full legal rights.

Fair Market Value

The price at which an asset would trade in a competitive auction setting, reflecting its true economic worth.