The Adoption of a 24/7 Customer Service Help Line Is

question 26

Multiple Choice

The adoption of a 24/7 customer service help line is an example of a:

• A) business-value-added activity.
• B) customer-value-added activity.
• C) non-value-added activity.
• D) batch-related activity.
• E) product-sustaining activity.

---

Definitions:

Minimised

Reduced to the smallest possible size, amount, degree, or level.

Larger Scheme

A broader or more comprehensive plan or ambition that smaller actions or ideas contribute towards.

Expectancy Theory

A psychological theory proposing that individuals are motivated to act in certain ways based on their expectations of outcomes and the attractiveness of those outcomes.

Incentive System

A business tool designed to motivate and reward employees to achieve higher levels of performance.