The Adoption of a 24/7 Customer Service Help Line Is

question 26

Multiple Choice

The adoption of a 24/7 customer service help line is an example of a:

• A) business-value-added activity.
• B) customer-value-added activity.
• C) non-value-added activity.
• D) batch-related activity.
• E) product-sustaining activity.

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Definitions:

Bed-Wetting

A common condition often seen in children, characterized by involuntary urination during sleep.

Shaping

A conditioning procedure used in behavioral psychology to establish a new behavior by rewarding closer approximations of the desired behavior.

Desired Behavior

Refers to the specific actions or reactions that an individual or group aims to elicit through various means, including instruction, training, or behavioral modification techniques.

Praises

Expressions of approval or admiration directed towards someone for their achievements or qualities.