Compute Conditional Probabilities
-The Overnight Shipping Business Has Skyrocketed in the Last

question 226

Multiple Choice

Compute Conditional Probabilities
-The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success has been proven time and again to be customer service. A study was conducted to study the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table. A customer is chosen at random. Given that the customer uses the company two to five times per month, what is the probability that they expressed low satisfaction with the company?

• A) \(\frac { 1 } { 40 }\)
• B) \(\frac { 1 } { 4 }\)
• C) \(\frac { 1 } { 140 }\)
• D) \(\frac { 43 } { 140 }\)

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Definitions:

Organizational Success

The achievement of the goals and objectives set by an organization, which can include profitability, market share expansion, employee satisfaction, and innovation.

Transformation

A comprehensive change in the behavior, structure, or operations of an organization or individual, often leading to significant improvement or development.

Stakeholders

Individuals or groups that have an interest or stake in the outcome of a project, business, or endeavor, and whose actions can affect or be affected by the organization's activities.

Job Pressure

The stress or strain experienced by individuals due to expectations, demands, or workloads in their occupational roles.