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Explain how both normative and informational social influence worked to convince Stanley Milgram's (1974)participants to deliver powerful shocks to a hapless learner.How did replications of the original study demonstrate the role of normative and informational influence?
Stakeholders
Individuals, groups, or organizations that have a vested interest in the performance, decisions, and success of a company or project, including employees, investors, customers, and suppliers.
Quality Service
the measure of how well the service level delivered matches customer expectations.
Sustainable Competitive Advantage
A long-term strategy that cannot be easily duplicated by competitors, allowing an organization to perform better over time.
Human Resources
The department within an organization that deals with the management, support, and development of its employees.
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