An Internet Service Provider Wants to Determine Its Level of Customer

question 108

Multiple Choice

An Internet service provider wants to determine its level of customer satisfaction. The best data collection method to obtain the results most quickly is:

• A) experiment.
• B) telephone survey.
• C) mailed survey.
• D) personal interview.

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Definitions:

Aptitude Test

A test designed to assess a person's potential to develop skills or knowledge in a specific area.

General Ability

The overall capacity of an individual to perform tasks and solve problems across a variety of domains.

Likert Scale

A psychometric scale commonly used in questionnaires to represent people's attitudes or feelings on a linear scale of varying degrees of agreement or disagreement.

Neutral Opinion

A stance or viewpoint that is neither favorably nor unfavorably inclined towards a particular belief or position.