A store manager tracks the number of customer complaints each week. The following data reflect a random sample of ten weeks. 
The variance for these data is approximately 27.78.
Definitions:
Symbolic Acts
Actions or gestures that represent or signify a larger meaning or message beyond their immediate significance.
Top Executives
The highest-ranking officials in an organization, responsible for strategizing, decision-making, and overseeing the operational activities.
Lewin's Model
A conceptual model for organizational change that involves three stages: Unfreezing, Changing, and Refreezing, developed by Kurt Lewin.
Hyper-Turbulent Environments
Highly dynamic and rapidly changing conditions in which businesses operate, characterized by uncertainty and unpredictability.
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