A New Phone Answering System Installed by the Ohio Power

question 43

Multiple Choice

A new phone answering system installed by the Ohio Power Company is capable of handling five calls every 10 minutes. Prior to installing the new system, company analysts determined that the incoming calls to the system are Poisson distributed with a mean equal to two every 10 minutes. If this incoming call distribution is what the analysts think it is, what is the probability that in a 10-minute period more calls will arrive than the system can handle?

• A) 0.174
• B) 0.0812
• C) 0.0166
• D) 0.0233

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Definitions:

Public Sector Bargaining

The negotiation process between government employers and unions representing public sector employees to settle terms of employment.

Federal Level

Pertains to the national government level, as opposed to state or local levels, often in reference to laws, regulations, or administrative agencies.

BATNA

Best Alternative To a Negotiated Agreement, the most advantageous course of action a party can take if negotiations fail and an agreement cannot be reached.

Evidentiary Procedure

The rules and methods by which evidence is admitted and evaluated in legal proceedings to establish the truth of facts.