The Manager of a Computer Help Desk Operation Has Collected

question 64

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. Based on this, what is the probability that a call will last longer than 13 minutes?

• A) About 0.0125
• B) Approximately 0.4875
• C) About 0.5125
• D) About 0.9875

---

Definitions:

Ineffective Restrictions

Limitations or rules that fail to accomplish their intended purpose, often due to being too vague, unenforceable, or not aligned with overarching goals.

Holder in Due Course

A party possessing a negotiable instrument, such as a check or promissory note, in good faith and for valuable consideration, with certain legal protections.

Negotiation

The process by which parties in dispute or potential agreement discuss their differences and attempt to reach a mutually acceptable resolution.

Holder

In finance and legal terms, an individual or entity that possesses a negotiable instrument, like a check or bond, and has the right to enforce it.