The Manager of a Computer Help Desk Operation Has Collected

question 64

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. Based on this, what is the probability that a call will last longer than 13 minutes?

• A) About 0.0125
• B) Approximately 0.4875
• C) About 0.5125
• D) About 0.9875

Distinguish between various therapeutic techniques aimed at reducing stress, phobias, and maladaptive behaviors.

Understand the concept of spontaneous recovery or remission in psychological disorders.

Recognize the role of positive psychology interventions in treating depression.

Understand the goals and outcomes of different forms of therapy on individuals’ self-concept and interpersonal relationships.