The Manager of a Computer Help Desk Operation Has Collected

question 83

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager has decided to have a signal system attached to the phone so that after a certain period of time, a sound will occur on her employees' phone if she exceeds the time limit. The manager wants to set the time limit at a level such that it will sound on only 8 percent of all calls. The time limit should be:

• A) 10.35 minutes.
• B) approximately 5.19 minutes.
• C) about 14.58 minutes.
• D) about 11.23 minutes.

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Definitions:

Regular Customer

A customer who frequently purchases products or services from the same business, showing loyalty and consistency in their patronage.

Complete Refund

The process of giving back the full amount of money paid by a customer for a product or service, often due to dissatisfaction or a defect.

Assembly

The process of putting together components or parts to build a product or to gather for a specific purpose.

Fair Adjustment

An equitable modification or change made to correct or improve a situation, ensuring fairness to all parties involved.