The Manager of a Computer Help Desk Operation Has Collected

question 6

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. What is the probability that three randomly monitored calls will each be completed in 4 minutes or less?

• A) 0.4756
• B) Approximately 0.1076
• C) About 0.00001
• D) Can't be determined without more information.

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Definitions:

Supply Chain Function

The activities and operations involved in moving a product from the supplier to the customer.

Supply Chain Profitability

The overall financial gain achieved throughout the supply chain, from suppliers to end consumers.

Decision Categories

Various classifications or groupings of decisions based on criteria, purpose, or context within business or personal planning.

Customer Order Receiving

The process of accepting requests for products or services from customers and entering them into a system for fulfillment.