A Randomly Selected Customer Support Wait Time (From a Normal

question 18

Multiple Choice

A randomly selected customer support wait time (from a normal distribution) is calculated to be 1.8 standard deviations below the mean. What is the probability that another randomly selected customer wait time from the distribution will be less than 1.8 standard deviations below the mean?

• A) 0.0718
• B) 0.9281
• C) 0.0359
• D) 0.0024

---

Definitions:

Corpus

In law, a term referring to the principal amount of a fund or estate; in linguistics, a collection of written texts used for language research.

Executor

An individual appointed in a will who is responsible for executing the deceased's estate according to the will's directives.

Testator

A person who has made a will or given a legacy.

Inadvertent Destruction

Unintentional damage or ruin of something, often resulting in loss or impairment.