The Manager of a Computer Help Desk Operation Has Collected

question 83

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager has decided to have a signal system attached to the phone so that after a certain period of time, a sound will occur on her employees' phone if she exceeds the time limit. The manager wants to set the time limit at a level such that it will sound on only 8 percent of all calls. The time limit should be:

• A) 10.35 minutes.
• B) approximately 5.19 minutes.
• C) about 14.58 minutes.
• D) about 11.23 minutes.

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Definitions:

Cyclothymia

A mood disorder characterized by periods of hypomanic symptoms followed by periods of mild depression.

Mild Depression

A form of depression that presents with less severe but still persistent symptoms affecting daily functions.

Hypomania

A less severe, less disruptive, and often shorter version of a manic episode.

Anhedonia

A condition characterized by the inability to feel pleasure in normally pleasurable activities, often associated with depression and other psychiatric disorders.