A Randomly Selected Customer Support Wait Time (From a Normal

question 18

Multiple Choice

A randomly selected customer support wait time (from a normal distribution) is calculated to be 1.8 standard deviations below the mean. What is the probability that another randomly selected customer wait time from the distribution will be less than 1.8 standard deviations below the mean?

• A) 0.0718
• B) 0.9281
• C) 0.0359
• D) 0.0024

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