A National Car Rental Chain Believes That More Than 80

question 169

Essay

A national car rental chain believes that more than 80 percent of its customers are satisfied with the check-in process that the company is using. To test this, a random sample of n = 200 customers are surveyed. These sample results show 168 that say they were satisfied. If the test is to be conducted using a .05 level of significance, what is the critical value?

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Definitions:

Self-Actualization

Achieving one's full potential, including creative expression, quest for spiritual enlightenment, pursuit of knowledge, and giving back to society.

Esteem

The respect and admiration that an individual, entity, or concept holds in the opinion of others.

Self-Actualization Needs

The highest level in Maslow's hierarchy of needs, representing the realization of one's potential and self-fulfillment.

Esteem Needs

According to Maslow's hierarchy of needs, these are the fourth level of human needs, including respect, self-esteem, status, recognition, and strength.