One of the Most Important Aspects of Quality Improvement Is

question 30

True/False

One of the most important aspects of quality improvement is the idea of reducing the variability in a product or service. For instance, a major bank has worked to reduce the variability in the service time at the drive-through. The managers believe that the standard deviation in service time should not exceed 30 seconds. To test whether this goal is being achieved, a random sample of n = 25 cars is selected each week and the service time for each car is measured. Last week, the mean time was 345 seconds with a standard deviation equal to 38 seconds. Given this information, if the significance level is 0.10, the critical value from the chi-square table is about 34.3.

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Definitions:

Regular Customer

An individual who frequently visits or purchases from the same business, showing loyalty over time.

Bad Service

A term used to describe poor performance or inadequate customer service that fails to meet expectations or needs.

Regular Feedback

The continuous provision of constructive information and evaluations about one's performance or behavior, aimed at fostering improvement and development.

Honest Feedback

Genuine, truthful, and straightforward reactions or responses provided to others.