One of the Key Quality Characteristics in Many Service Environments

question 46

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small. Recently, a major amusement park company initiated a new line system at one of its parks. It then wished to compare this new system with the old system in place at a comparable park in another state. At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system. The following information was collected: Assuming that it wishes to conduct the test using a 0.05 level of significance, the correct null and alternative hypotheses would be:

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Definitions:

Diverse Cultures

A term referring to the wide range of cultural backgrounds, practices, values, and beliefs present within a population.

Natural Helping Systems

Informal networks of family, friends, and community members that offer support and assistance.

Minority Populations

Groups of people who are less in number compared to the majority group in a society, often characterized by differences in race, religion, ethnicity, or sexual orientation.

Conflicts and Problems

Situations where interests, needs, goals, or values of involved parties interfere with one another, often requiring resolution or management.