One of the Key Quality Characteristics in Many Service Environments

question 65

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small. Recently, a major amusement park company initiated a new line system at one of its parks. It then wished to compare this new system with the old system in place at a comparable park in another state. At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system. The following information was collected: Assuming that it wishes to conduct the test using a 0.05 level of significance, the test statistic will be .

---

Definitions:

Diphtheria

A bacterial infection causing a thick covering in the back of the throat, leading to difficulty breathing, heart failure, paralysis, and sometimes death.

Respiratory Obstruction

A blockage of the airway which impedes the flow of air into the lungs, potentially causing breathing difficulties.

Pathogenic Spores

Microscopic biological particles that can cause disease when they enter a host organism.

Tetanus

A disease caused by Clostridium tetani living in the soil and water; more commonly called lockjaw.