Each Evening, a Nationwide Retail Chain Randomly Calls 100 of the Customers

question 17

Multiple Choice

Each evening, a nationwide retail chain randomly calls 100 of the customers who came to their store that day to ask whether they were satisfied with the service they had received. The customers respond yes or no. Suppose the company has found over time that 8 percent of the customers are not satisfied ("no" answers) , what is the 3-sigma upper and lower control limits for the appropriate control chart?

• A) About .053 and .107
• B) 0 to about .16
• C) -.0.14 to about .16
• D) About -1.96 to 1.96

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Definitions:

Reaction Structure

The detailed arrangement of atoms and bonds in the reactants and products of a chemical reaction.

Reaction Structure

The arrangement and connectivity of atoms and the types of chemical bonds within the species participating in a chemical reaction.

Organic Product

A compound containing carbon atoms that have been created as the result of a chemical reaction involving organic molecules.

Reaction Structure

The molecular arrangement and bonds of reactants and products in a chemical reaction process.