To Communicate in a Crisis, Leaders Should

question 1

Multiple Choice

To communicate in a crisis, leaders should:

• A) avoid visibility among followers.
• B) convey a vision for the future.
• C) encourage rumors if they help the situation.
• D) instill a sense of uncertainty so that all possible avenues are explored.

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Definitions:

Mere Exposure Effect

A psychological phenomenon where people tend to develop a preference for things merely because they are familiar with them.

Novel Stimuli

Unfamiliar or new stimuli that an individual has not encountered before, which can elicit reactions or responses that are different from those to familiar stimuli.

Welcome Week Dance

A social event typically organized at the beginning of the academic year by educational institutions to welcome new students.

Similarity

The state of being alike or having attributes in common with something or someone else.