A Clothing Store Uses Comment Cards to Get Feedback from Its

question 12

Multiple Choice

A clothing store uses comment cards to get feedback from its customers about newly added items.It recently introduced plus size fashion wear.Customers who purchased the items
Were asked to fill out an online comment survey giving 10% off the next purchase.The data
Are summarized in the table below.What percentage of customers were less than fully
Satisfied?

• A)26.2% \[\begin{array} { | l | l | }
• \hline \text { Response } & \text { Frequency } \\
• \hline \text { Very satisfied. } & 15 \\
• \hline \text { Satisfied. } & 30 \\
• \hline \text { Less than fully satisfied. } & 12 \\
• \hline \text { Not satisfied. } & 4 \\
• \hline
• \end{array}\]
• B)6.5%
• C)75.4%
• D)49.2%
• E)19.6%

---

Definitions:

Problem Solving

The process of identifying a challenge or obstacle and developing methods or strategies to overcome it.

Symbolic

Relating to symbols or the use of symbols to represent ideas or qualities.

Recognition

The act of acknowledging or rewarding the achievements or efforts of individuals or groups, often used as a motivational tool.

Managers Share

The portion of responsibility or information that managers possess and often distribute among team members to achieve organizational goals.