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Which of the Following Statements Is CORRECT

question 34

Multiple Choice

Which of the following statements is CORRECT?

Comprehend the necessity of maintaining positive relationships even when delivering negative news.
Acknowledge the importance of preliminary explanations in cushioning the impact of bad news.
Develop skills in crafting messages that present bad news or refusals in a way that aims to preserve goodwill and potentially benefit the reader.
Understand the first step in refusing requests and structuring refusal messages.

Definitions:

Personal Selling

A direct form of marketing where a salesperson personally communicates with potential customers to sell goods or services.

Assumptive Close

A sales technique where the salesperson assumes that the customer has already decided to purchase and closes the sale under that assumption.

Urgency Close

A sales technique that creates a sense of urgency to encourage immediate buying decisions, often through limited-time offers or scarcity.

Decision Confirmation

The process by which individuals seek to validate their choices through additional information or feedback from others.

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