Prevention of Attrition of Customers Is an Equally Important Task

question 9

True/False

Prevention of attrition of customers is an equally important task like customer acquisition in a firm's customer management strategy

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Definitions:

Preserve the Relationship

Efforts made to maintain a positive connection or association between parties, often despite challenges.

Accommodation

The process of adjusting or adapting to someone or something, often used in contexts like hospitality, housing, or conflict resolution.

Conflict Management Strategy

A set of techniques and practices used to handle or resolve conflicts within an organization or among individuals in a productive manner.

Assertive

A communication style characterized by confidently expressing one's opinions and needs directly and respectfully, without being aggressive.