Which of the Following Is Not True About Complaint Letters

question 20

Multiple Choice

Which of the following is not true about complaint letters?

• A)Complaint letters are sources of data on product quality and service problems.
• B)Complaint letters represent an incomplete and distorted picture.
• C)People who write complaint letters are likely to be highly educated and articulate.
• D)Complaint letters are the most commonly used method for consumers to resolve a dissatisfaction.
• E)All of these are true about complaint letters.

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Definitions:

Overstocking

The practice of holding more inventory than is necessary, often leading to excess stock that is difficult to sell.

Understocking

The condition where the inventory levels are too low, risking stockouts, lost sales, and dissatisfied customers.

Demand Mean

The average demand over a specified period of time.

Standard Deviation

A statistical measure that quantifies the amount of variation or dispersion in a set of numerical data, indicating how spread out the data points are from the mean.