Write the Word or Phrase That Best Completes Each Statement

question 42

Multiple Choice

Write the word or phrase that best completes each statement or answers the question.
-x + 7y = -2 3x + y = 34

• A) (7, 12)
• B) (-2, 3)
• C) (3, 7)
• D) (12, -2)

Identify effective strategies for crafting sincere apologies in a business context.

Know how to construct a buffer in a negative message for smoother communication.

Understand how to provide detailed reasons for bad news in a manner that is clear yet considerate.

Recognize the importance of maintaining a positive relationship with the recipient despite delivering bad news.

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Definitions:

Informational Influence

The effect on an individual's behavior or opinions due to the desire to be correct, often resulting from the acceptance of information from others as evidence about reality.

Injunctive Norms

Societal rules and guidelines that dictate what behaviors are perceived as approved or disapproved by a social group.

Descriptive Norm

The perception of what is commonly done or typical behavior within a specific context or group.

Injunctive Norm

Social norms that concern people's perceptions of what behaviors are approved or disapproved of by others.