Provide an Appropriate Response

question 27

Multiple Choice

Provide an appropriate response.
-A researcher obtains an alphabetical list of the 2560 students at a college. She uses a random number generator to obtain 50 numbers between 1 and 2560. She chooses the 50 students corresponding to those numbers. Does
This sampling plan result in a random sample? Simple random sample? Explain.

• A) Yes; no. The sample is random because all students have the same chance of being selected. It is not a simple random sample because some samples are not possible, such as a sample containing the first 50
• Students on the list.
• B) No; no. The sample is not random because not all students have the same chance of being selected. It is not a simple random sample because some samples are not possible, such as a sample containing the the first
• 50 students on the list.
• C) No; yes. The sample is not random because not all students have the same chance of being selected. It is a simple random sample because all samples of 50 students have the same chance of being selected.
• D) Yes; yes. The sample is random because all students have the same chance of being selected. It is a simple random sample because all samples of 50 students have the same chance of being selected.

Discuss strategies for managing and exceeding customer expectations in service delivery.

Analyze the role of technology in managing service quality and customer satisfaction.

Understand how emotional and instrumental support impacts service experiences.

Evaluate the use of customer feedback, including complaints, to improve service quality.

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Definitions:

Hierarchy of Needs

A motivational theory in psychology proposed by Abraham Maslow, suggesting that people are motivated to fulfill basic needs before moving on to other, more advanced needs, culminating in self-actualization.

Physiological

Relating to the functions and activities of living organisms and their parts, including all physical and chemical processes.

Self-Actualization

The realization or fulfillment of one's talents and potentialities, often seen as the highest need in Maslow's hierarchy of needs.

Esteem

The respect and admiration that an individual is regarded with by others.