The Primary Value of the Balanced Scorecard Approach Is

question 21

Multiple Choice

The primary value of the Balanced Scorecard approach is:

• A)To focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies.
• B)To provide direction to unit managers in the development of unit action plans.
• C)To measure the success of senior management in communicating the overall organizational strategy.
• D)To inform lower-level employees of the need to pay close attention to the detailed action plans being implemented by their supervisors.

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Definitions:

Ernest Hilgard

A psychologist known for his research on hypnosis, especially in the context of pain control and the theory of the "hidden observer."

Hypnosis

A trance-like state of focused attention and increased suggestibility, often used for therapeutic purposes to explore thoughts and feelings deeply.

Cognitive Approach

A psychological perspective that emphasizes mental processes in perception, memory, language, problem solving, and other areas of behavior.

Dreaming Thoughts

The ideas, narratives, and images that occur in the mind during the REM (Rapid Eye Movement) stage of sleep.