The Primary Value of the Balanced Scorecard Approach Is

question 21

Multiple Choice

The primary value of the Balanced Scorecard approach is:

• A)To focus the health care organization on those aspects of its operations that most directly impact the accomplishment of its strategies.
• B)To provide direction to unit managers in the development of unit action plans.
• C)To measure the success of senior management in communicating the overall organizational strategy.
• D)To inform lower-level employees of the need to pay close attention to the detailed action plans being implemented by their supervisors.

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Definitions:

Quality Circles

A participatory management technique within businesses where a group of employees meets regularly to discuss workplace improvement and solve problems.

United States

A country in North America consisting of 50 states, a federal district, five major self-governing territories, and various possessions.

Canada

A country in North America known for its vast landscapes, multicultural population, and as a member of the Commonwealth with a parliamentary democracy and a constitutional monarchy.

U.S. Surgeon General

The leading spokesperson on matters of public health in the federal government of the United States, responsible for issuing warnings and advisories to the public.