What Is the Link Between Capabilities and Routines

question 28

Multiple Choice

What is the link between capabilities and routines?

• A)Generally, a firm only becomes proficient with processes when they have become routine. They may possibly then be termed capabilities.
• B)Every routine create a capability
• C)Capabilities are things which a firm does which are out-of-the-ordinary, and so non-routine.
• D)A capability must be capable of being routinely revised.

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Definitions:

Customer-Driven Costs

Expenses that arise from tailoring products, services, or experiences to specific customer needs or preferences.

Market Level Cost

Costs associated with producing and delivering goods or services to a specific level of the market or supply chain.

Core Customer Measure

A key metric or set of metrics used to evaluate the satisfaction, loyalty, or value of a company's primary customer base.

Attracts

To draw interest or attention to something or someone, often resulting in a reaction or response.