While Benchmarking Is an Inward Looking Process of Quality Improvement

question 52

True/False

While benchmarking is an inward looking process of quality improvement, continuous improvement is an outward looking process that extends outside the organization.

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Definitions:

Knowledge Workers

Employees whose primary job involves handling or using information and knowledge, rather than manual labor.

Information Technology

The use of computers, networks, and other physical devices, infrastructure and processes to collect, process, store, secure, and exchange all forms of electronic data.

Workforce Diversity

The inclusion of individuals with a wide range of characteristics and experiences, such as different races, religions, nationalities, genders, ages, and physical abilities, in a company or organization.

Sexual Orientation

An intrinsic characteristic of individuals that describes their emotional, romantic, or sexual attraction towards persons of the same gender, opposite gender, both, or neither.