The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 68

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

• A) Quality is free
• B) Leadership from senior management
• C) Customer focus
• D) Total involvement of the workforce
• E) Continuous improvement

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Definitions:

Controller

A high-level executive responsible for overseeing the accounting, auditing, and budgeting within an organization.

Performance Evaluation

The process of assessing the effectiveness, outcomes, or productivity of an individual, team, or organization.

Financial Reports

Official records that detail a company's financial activities and condition, including balance sheets, income statements, and cash flow statements.

Generally Accepted Accounting Principles

A set of accounting standards and practices that are used in the preparation of financial statements to ensure accuracy and consistency.