The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 31

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

• A)Fourteen steps for quality management
• B)Quality is free
• C)Customer focus
• D)Zero defects
• E)Six-sigma

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Definitions:

Standard Deviation

A measure of the dispersion or variation in a set of values, indicating how much the values differ from the mean.

Mean

The arithmetic average of a set of numbers, calculated by summing them and dividing by the number of numbers.

Area

A quantity expressing the two-dimensional size or extent of a shape or surface, typically measured in square units.

Variance

A measure of dispersion in a set of data points, calculated by taking the average of the squared differences from the mean.