In the Service-System Design Matrix, an Internet and On-Site Technology

question 36

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of the above

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Definitions:

Judgment and Reasoning

The cognitive processes involved in forming opinions, making decisions, and solving problems.

Educational Programs

Structured sets of learning experiences or activities intended to achieve a particular set of competencies or educational objectives.

Framing

The way information is presented or "framed," which influences how it is perceived and decisions made regarding it.

Framing Effects

How people's decisions and perceptions can be influenced by how information is presented to them or framed.