Which of the Following Is a Characteristic of a Well-Designed

question 25

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A)Provides a unconditional service guarantee
• B)Each element of service system is consistent with the operating focus of the firm
• C)The front end of the service encounter is equal to the back end
• D)It segments the pleasure for the customer
• E)It lets the customer control the process

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Definitions:

Comparative Advantage

The ability of an individual, company, or country to produce a good or service at a lower opportunity cost than competitors, enabling beneficial trade.

Absolute Advantage

The capacity of a nation, individual, organization, or area to generate a product or offer a service at a cost per unit that is less than what any other party can produce that same good or service for.

Opportunity Cost

The cost of foregoing the next best alternative when making a decision, representing the benefits an individual, investor, or business misses out on when choosing one option over another.

Bushel

A measure of volume that is used primarily in agriculture, equal to about 35.24 liters in the USA.