The Customer Is (Or Should Be) the Second Most Important

question 17

True/False

The customer is (or should be) the second most important focal point of all decisions in a service organization.

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Definitions:

Long-term Memory

The aspect of memory where information is stored for an extended period, sometimes indefinitely.

Sensory

Relating to or involving the senses or sensation, such as sight, hearing, smell, taste, and touch.

Working

The act of engaging in physical or mental activities in order to achieve a purpose or result, often associated with earning a livelihood.

Pattern

A repeated decorative design or a regular sequence in which something happens.