In the Service-System Design Matrix, an Internet and On-Site Technology

question 36

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of the above

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Definitions:

Direct Materials

The raw materials directly used in the production of goods.

Period Costs

Expenses that are not directly tied to product production, such as sales and administration expenses, and are charged to the period incurred.

Selling Expenses

Costs associated with the distribution, marketing, and sale of a product or service, excluding direct production costs.

Direct Labor

The cost of wages for labor directly involved in the production of goods or delivery of services.