Which Company Is Mentioned in the Text as a Pioneering

question 49

Multiple Choice

Which company is mentioned in the text as a pioneering of the production-line approach to delivering on-site service?

• A) Ritz-Carlton Hotel Company
• B) McDonald's Corporation
• C) Prudential Insurance Company
• D) Southwest Airlines
• E) Citibank

---

Definitions:

Conservative Decisions

Decision-making approaches that tend to be cautious and to favor current conditions or minimize risk.

Framing Bias

A cognitive bias where people decide on options based on if the choices are presented with positive or negative connotations.

Industrial Relations

The study and practice of managing the relationship between employers and employees, often focusing on collective bargaining, workplace disputes, and labor legislation.

Union Negotiators

Representatives of a labor union who engage in discussions with employers to establish terms of employment, wages, and workplace conditions for their members.