Which of the Following Approaches to Service Design Is Characterized

question 13

Multiple Choice

Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

• A) Production-line approach
• B) Personal-attention approach
• C) Quality approach
• D) Do-it-yourself approach
• E) Self service approach

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Definitions:

Motor Manufacturing Technology

The techniques, machinery, and processes used in the production of motors and engines.

Marginal Revenue

The additional revenue gained from selling one more unit of a good or service.

Marginal Product

The additional output resulting from employing one more unit of a particular input, keeping other inputs constant.

Optimal Employment

The level of employment where the marginal product of labor equals the real wage rate, maximizing efficiency and productivity in the use of labor resources.