Which of the Following Is a Characteristic of a Well-Designed

question 25

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A)Provides a unconditional service guarantee
• B)Each element of service system is consistent with the operating focus of the firm
• C)The front end of the service encounter is equal to the back end
• D)It segments the pleasure for the customer
• E)It lets the customer control the process

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Definitions:

Human Vision

The ability of the human eye to detect and interpret surroundings by processing information contained in visible light.

Candle Flame

The visible part of a candle light, produced by the hot, glowing combustion of the candle wick and wax.

Optic Nerve

A cranial nerve that transmits visual information from the retina to the brain.

Retina

The light-sensitive layer of tissue at the back of the inner eye that converts light images to electrical signals sent to the brain.