Hybrid Processes Combine Features of Make-To-Order and Make-To-Stock Production Processes

question 53

True/False

Hybrid processes combine features of make-to-order and make-to-stock production processes.

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Definitions:

Service Order

Also called a repair order (RO). This is a legal contract between the customer and the shop regarding the services to be performed. It contains pertinent customer information, vehicle information, and a record of services and repairs.

Entry-Level Technician

A beginning technician capable of making simple vehicle repairs, whose typical assignments include basic inspections and maintenance services.

Accredits Automotive

The process by which automotive programs and schools are certified as meeting certain educational and training standards.

Parts Person

A specialist responsible for managing and distributing vehicle parts and accessories in an automotive setting.